Sunday, March 27, 2011

Myers Briggs Reexamined.

Madeline: ENFP
Jesse: ESTJ
Raquel: ESTJ
Drew: ENFJ
Carolyn: ISFJ

Before fully examining and discussing personality in class, the Myers Briggs typologies just appear to be random sets of four letters. You definitely ask yourself, “So I know my typology, but what exactly does that mean?” Well we can definitely say that the four letters mean a lot more than they appear.

We believe that most people assume that personality is the “end all, be all” when it comes to a person, or that because someone has a certain personality, their behavior will be consistent across all situations. As we learned in class, however, personality really more describes preferences and tendencies for how that person may engage with their environment and with peers.

As you can see from the list above, groups can have many different personality types. Because the types can vary, it is important, especially in the business world, to understand that people have differences in the way they work not only on tasks, but also with their coworkers. In order to be a valuable team member and/or leader, it is imperative that you recognize these differences so that you can utilize them in the proper way and create the most comfortable environment for the team member. If the person is comfortable, they are likely to be more efficient and productive in their work.

Check out Drew’s firsthand experience with this from the summer…

“During my summer work experience I observed the extent in which personality affected the way my co-workers performed their job.  My position as the manager of a retail complex meant I often had to instruct employees on how to perform certain tasks and duties.  Most of my time was spent working with two employees who were very different from each other in the way they learned.  By recognizing the differences in their learning preferences I was able to more efficiently develop their knowledge of the daily business activities. 

The first individual took immense care in performing her duties properly.  If she ever had any doubts about the correct way of conducting business she would simply ask questions.  I found that giving straightforward verbal instructions allowed her to quickly grasp what was required of her.  This allowed her to immediately ask follow up questions that were appropriate and often predicted what I was planning to explain next.  The exchange of information through a balanced verbal conversation was not only the way she was accustomed to learning but also the way in which she learned most effectively. 

The second individual was more independent then the first and preferred figuring things out on his own.  He was exceptional at observing and often learned how to perform certain duties without asking but by merely watching me perform them.  Although this meant he needed less instruction, he still recognized when it was appropriate to ask for help.  I found that with this employee explaining duties verbally was more inefficient than quickly demonstrating them.  His keen sense of observation allowed him to instantly learn the details of an activity by merely watching its execution. 

Examining the two workers under the Myers-Briggs framework also helps to explain their differences in learning preferences.  The first individual was most definitely and extrovert, sensor, feeler, and perceiver.  Her attention to detail, concern for emotions of those she engages with and willingness to examine all options helps explain her learning preference of thorough verbal communication.  The second individual was also an extrovert but differed in the remaining areas and was an intuitive, thinking, judger.  His concern for functionality and logic combined with his fast decision making explains why he preferred learning by quickly observing what was required of him. 

Although the verbal learner and the observational learner had different ways in which they preferred to be trained, both developed into valuable employees.  As extroverts, they both displayed great skill in customer relations which was the focus of their responsibilities.  They simply had vastly differing learning tendencies that can be explained by the remaining differences of their Myers-Briggs typology.  As a manager, recognizing and supporting these tendencies on an individual basis allowed for the business to run at its optimal level both in terms of efficiency and employee culture.”

4 Comments:

At March 27, 2011 at 7:45 PM , Anonymous Anonymous said...

It's wonderful that Drew was able to help these two different employees reach their potential by teaching them in different ways, but I am curious about whether or not these two employees were able to work together successfully. Did the fact that their personality types differed in every way other than extroversion cause any difficulty in collaborating? Did either of them ever feel exasperated that the other couldn't learn in their style? I know I have witnessed this happen at work, and I was wondering how Drew dealt with this if necessary.

-Melanie Green

 
At April 3, 2011 at 7:15 PM , Anonymous Anonymous said...

Like Melanie, I am interested to hear about how successful these two people were in working together as a team.

Which worker did you prefer to work with? Why did you prefer to work with this person? For the person that you did not prefer to work with, what exactly made them a less desirable coworker than the other person? I am curious as to whether these similarities and differences in the typologies can explain Drew’s preference of working with either the verbal learner or the observational learner.

-Chris

 
At April 3, 2011 at 8:20 PM , Anonymous Anonymous said...

Like the others, I am impressed that you were able to adjust to different learning styles. It speaks to Drew's talent as a manager that he was able to teach different with different approaches, yet still be an effective communicator. I am also curious as to how these two workers got along, or if they chose to work separately when possible. I assume you taught these individuals separately from one another, as that would appear to be the most efficient. Also, having had this lesson about personality types, if you would have handled the situation differently.

-Robert

 
At April 3, 2011 at 8:32 PM , Anonymous Anonymous said...

I can totally understand Drew's experience. I was once a manager at a restaurant. In the restaurant business it is important to understand the role that each employee plays. This includes understanding how each employee learns as well as how you(the manager) can best position your people to make sure that the restaurant runs efficiently. In order to understand your employees roles, the myers briggs could be a helpful test to determine personality types. Also, it is important to educate your employees on the proper procedures of the company. These steps will ultimately allow you to better work with as well as manage your employees.

Based on the typologies and what you discovered, how do would you manage these employees in terms of conflict since they have two different personality types? As a manager it is important to be able to adapt in all situations especially in terms of conflict resolution abilities.

-Martin

 

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